Terms & Conditions
The following terms and conditions apply to the use of the online store bearing the trade name "APICELL GREECE," which is located at the web address www.apicell.gr.
Visitors and users of our website agree that:
(a) They will use their real and truthful information, personal, and tax details in all forms of communication where their details are required.
(b) They will use our site in accordance with the law, good morals, and fair dealing, and they will not take any actions, omissions, or behaviors that may cause harm to this site or any other user or visitor or to the networks connected to http://www.apicell.gr.
C. Intellectual Property Rights The intellectual property rights of all the content of our site, including texts, graphics, images, photographs, and software, as well as the services in general, that have been or will be introduced on it, are protected by Greek, European, and international legislation on intellectual property and belong exclusively to apicell.gr. Any copying, reproduction, or transmission of the material is strictly and absolutely prohibited without the prior written permission, approval, and consent of our company, as the relevant material is made available to visitors and users of the site exclusively for their personal use, and any other use, such as for profit or commercial purposes, is prohibited.
The images, names, logos, trademarks, distinctive features, and distinctive titles representing either the apicell.gr online store, its products and services, or third parties and their products or services, are and exclusively belong to apicell.gr or third parties respectively. They are protected by Greek, European, and international legislation on the protection of trademarks, distinctive features, and distinctive titles. In any case, their appearance on our website should not be construed as, and cannot be considered, a transfer, consent, approval, or license grant of their use by us or third parties.
For any reference or link (link) to another site provided on our site for the convenience of our users, we assume no responsibility for the content, products, and services provided on these sites or on any site linked to them, nor for any changes or updates made to these sites, links, and pages.
Apicell.gr makes every possible effort to provide high-quality services, but it does not guarantee that there will be no interruptions, errors, or harmful elements in the content of the website, and it assumes no responsibility for any damage or legal claims by users of the site, who agree to use it at their own risk.
D. Confidentiality The questions, requests, and statements submitted by users through our site, as well as electronic correspondence, are confidential.
The information provided by users is used solely for sending electronic responses and is not transmitted to third parties but only to the interested user-recipient. Exceptions are cases where these pieces of information are requested by us, according to the law, by the competent authorities. Furthermore, in cases where, in our judgment, the content of the relevant messages harms us, we have the right to transmit the information to the competent authorities in order to protect ourselves against illegal and improper use of the site, safeguard the security and property of users and consumers, and generally protect our legal rights and assets.
E. Ordering Methods You have the option to place your order in the following ways: (a) by registering on our online store and placing the products in the electronic shopping cart, following the relevant online ordering process. (b) by phone order at the numbers 2310476209 and 6979220118 from Monday to Friday from 9:00 to 15:00. (c) by sending your order via email to email@example.com, specifying the ordered products, the desired shipping method (choosing one of the available shipping methods on our website), and the preferred payment method (choosing one of the available payment methods on our website). Please provide complete contact details, including surname, first name, shipping address, billing address, and contact phone number.
F. Payment Methods You can choose one of the following payment methods for the price of the product or products you ordered, as well as the shipping costs: (a) Cash on delivery through the courier company, except for shipments outside Greece. (b) Visa or Mastercard credit or debit card. (c) Bank deposit to the following bank accounts: Alpha Bank: GR27 0140 7200 7200 0200 2013 220 Piraeus Bank: GR89 0172 2160 0052 1610 5244 071 Viva: GR4170100000000447661426664 It should be noted that for orders of royal jelly and fresh bee bread, which are possible exclusively within Greece, cash on delivery is not available as a payment method, and only the payment methods under (b) and (c) above apply.
Z. Shipping Methods - Shipping Costs - Special Orders Outside Greece As companies that handle the pickup from our store and the delivery of our products to you, we use the companies ELTA Courier and Speedex Courier. We ship our products within Greece and to locations outside Greece, except for Asia. Shipping royal jelly and fresh bee bread outside Greece is not possible due to the special nature of these products, which must be kept at a temperature below 4 degrees Celsius to be suitable for consumption. Additionally, for orders intended for international delivery, cash on delivery is not accepted as a payment method. Therefore, the price of the ordered products and their shipping costs to international destinations must be prepaid, either by Visa or Mastercard credit/debit card or by bank transfer to the following business accounts:
- Eurobank: GR1902603360000710100930800
- Alpha Bank: GR0801407200720002002008615
- Piraeus Bank: GR30 0171 0750 0060 7501 0252 956
- Viva: GR4170100000000447661426664
H. Delivery Time for Products Sent by Us for Shipment The delivery of the ordered products to the courier or transportation company, provided that they are immediately available from our business, will be made on the next working day following the order if the order is placed by 16:00. Our online store apicell.gr and our business do not guarantee the availability of the products, but undertake to promptly inform customers about the availability or non-availability of these products. The transportation of the products is always at the customer's expense and responsibility and is carried out by our cooperating courier company to the place of delivery of the products. It is emphasized that the products travel and are transported on behalf of the buyer/consumer, who bears the risk of their transport, from the time of delivery by us to the point of transfer until their receipt by the recipient. The products remain our property until full payment of the price is made.
Our business is responsible for the delivery time of the products for transfer to the courier company or transportation company, provided that they are available, as described above. However, it does not bear responsibility for the final delivery time by the courier or transportation company to the consumer, as the responsibility lies solely with the courier or transportation company. Our business informs the consumer about when the ordered products were delivered to the courier or transportation company via email to the user who placed the order, whether the user has registered on our website, providing an active email, or has placed the order as a guest. Only in the case of user registration on our website will the user have the ability to track the overall progress of their order, a capability that is not available to users who have placed an order as guests.
I. Right to Cancel an Order Any cancellation of an order, whether total or partial, is made by the user who placed the order by sending a relevant email to firstname.lastname@example.org or by making a phone call to the customer service phone lines of the online store at 2310476209 and 6979220118. The option to cancel the order is available until we inform the customer that we have delivered the products to the carrier.
I. Right of Withdrawal/Exceptions The consumer has a period of 7 (seven) calendar days to withdraw from the sales contract without specifying the reasons and without any burden.
The withdrawal period expires 7 (seven) calendar days from the day on which the consumer or a third party designated by them, other than the carrier, acquires physical possession of the goods, or: from the day on which the consumer or a third party designated by them, other than the carrier, acquires physical possession of the last item, in the case of multiple goods ordered by the consumer in one order and delivered separately, or from the day on which the consumer or a third party designated by them, other than the carrier, acquires physical possession of the last batch or piece, in the case of goods delivered in multiple batches or pieces. The right of withdrawal does not apply to the supply of sealed goods that are not suitable for return, for reasons of health or hygiene, and which have been unsealed or whose packaging has been opened after delivery. Furthermore, the right of withdrawal does not apply to the purchase of royal jelly and fresh royal jelly, as these products must be kept at a temperature below 4 degrees Celsius in order to be suitable for consumption. For this reason, they are packaged and shipped in special packaging with ice packs. Before the withdrawal period expires, in cases where it is allowed, i.e. before the end of the seven days as defined above, the consumer informs our company by sending an email to email@example.com, providing a clear statement of their decision to withdraw from the contract. In this case, our company promptly confirms receipt of this withdrawal statement by email to the consumer at the same email address through which it received the withdrawal statement. The consumer bears the burden of proving that they exercised the right of withdrawal. In the case of permitted withdrawal, our company refunds any payment received from the consumer, excluding delivery costs, without undue delay and in any event within 14 calendar days from the day on which it was informed of the consumer's decision to withdraw from the contract, exercising, as applicable and at its discretion, the right of the last paragraph of this chapter. Our company is entitled to withhold the refund until it has received the goods back in the condition in which they were delivered, sealed and without breach of the seal or packaging, and accompanied by the tax invoice issued by our company for the sale, or until the consumer provides evidence that they have returned the goods in the condition in which they received them, along with the tax invoice issued by our company for the sale, whichever of the two occurs first. All transactions carried out through www.apicell.gr are governed by Law 131/2003, which harmonized Greek legislation with European Directive 31/2002/EC, in combination with the provisions of the Civil Code regarding sales, leasing, ordering, etc., and a series of related laws, presidential decrees, ministerial decisions, and Law 2251/1994 on consumer protection.
Personal Data Protection
1.1. Apicell.gr is fully committed to protecting the personal data of visitors to its website and its customers. We will not disclose customer information to third parties unless absolutely necessary to provide you with a service, such as for the delivery of a product, to conduct necessary credit checks and security checks, and as part of customer profiling processes under the terms of this Policy, or with your consent, or where we are required by law to do so, such as in the case of a judicial order, a court decision, etc. Apicell.gr will process the personal data provided to it by users of the website www.apicell.gr (hereinafter referred to as the "Website") in accordance with all relevant laws of the European Union (EU) and Greece regarding data protection.
1.2. When using the Website, you are responsible for maintaining the confidentiality of your account information and limiting access to your computer to prevent unauthorized access to your account. You agree that you accept responsibility for all activities that take place on your account or with your access code. You must take all necessary actions to ensure that your access code remains confidential and secure. Additionally, if for any reason you believe that someone else knows your access code or that it is being used or may be used without your consent, you must immediately contact us by sending an email to firstname.lastname@example.org or by calling our customer service and support lines at 2310476209 and 6979220118. Otherwise, you are responsible for any activity that occurs with your access code until you inform the company. In any case, the burden of proof lies with the member who alleges any lack of identification, not our company. You can change your access code at any time through the relevant section on the apicell.gr Website. We recommend changing your access code regularly, approximately every six months.
1.3. Ensure that the information you provide to us is accurate, true, up-to-date, and complete, and inform us immediately of any changes to the details you provided when you registered. In the case of a legal entity's registration, the name of the contact person and the full company name must be stated. Apicell.gr relies on the user's statements regarding their personal information and assumes no responsibility for them.
1.4. Apicell.gr reserves the right to deny access to the Website, suspend accounts, remove or process content, or cancel orders at its discretion.
1.5. It is emphasized that the username chosen by the member must not be illegal, such as being vulgar, offensive, or indecent in any way, or infringe on intellectual or industrial property rights or other third-party rights. Additionally, the username must not contain indications of email or internet addresses, personal contact/contact details with the user, or harm the rights of third parties.
2. What Personal Data We Collect and Process
2.1. The personal data we collect and process are always relevant and necessary for fulfilling our obligations to you and executing purchases through our website.
2.2. Additionally, you provide personal data that is relevant and necessary for the execution of each specific purchase, such as the complete delivery address, the full billing address, and payment details.
2.3. In the event that you recommend a friend to us and wish to send a "Gift Card" to a friend, we collect your friend's name, gender, and email address, the recipient of the message.
2.4. Finally, communication data such as IP addresses, which are technically necessary for your navigation on our website and/or for making purchases, are retained for as long as the law requires for businesses like ours (Law 2742/1997, Law 3471/2006, as applicable, and the relevant provisions).
(Note: The provided translation is based on the text you provided. If you need further assistance or specific explanations, please let me know.)
3. Your Consent
3.1. By navigating our website, registering as a member on our website, or making a purchase of any product from our website, you declare that you accept and consent to this Policy and provide us with your explicit consent to collect and process your personal data as specified in Article 2 above.
3.2. Specifically, we collect the following information: name, surname, address, telephone number, and email. In the case of wholesale sales, we also collect the company name, address, telephone number, company VAT number, the competent Tax Office, and the email address of the company, as well as the name and surname of the designated contact person you provided us with.
3.3. In any case, you can withdraw your consent for the collection and processing of all or part of your personal data at any time by sending us a written request via email to email@example.com.
3.4. Apicell.gr does not store credit card data and details, which are securely managed solely and exclusively by the payment services provider through our website.
3.5. In the event of disclosure by the member of postal savings account or bank account information, the member consents that apicell.gr will use this information for all possible refunds to the member, such as in the case of a withdrawal. For refunds to the credit cards of the members, the sole and exclusive entities responsible for the relevant processing of this data are the cooperating banks (issuers and recipients).
3.6. Apicell.gr is in no case responsible for the actions on your personal data by third-party websites you connected to or accessed through the apicell.gr website.
(Note: The provided translation is based on the text you provided. If you need further assistance or specific explanations, please let me know.)
4. Communication and Marketing
For advertising purposes, whether you are a guest or a member, you will receive promotional newsletters about our products/offers (Newsletters) at your email address if and only if you consent to this through our website. In such a case, you automatically agree that apicell.gr will process and use your personal data for the aforementioned advertising purposes. Revoking your consent, i.e., your consent to receive promotional newsletters/offers, is possible exclusively and only through the link provided in each Newsletter.
We may use the information collected through automated means on this website to deliver personalized content, for market research, data analysis, and system management purposes, to determine if you have visited us before or if you are a new visitor to the website, and to comply with legal obligations, policies, and our processes, including compliance with relevant industry standards and enforcing our Terms and Conditions. We may also use the information in other ways for which specific notice is provided at the time of collection.
6. We do not keep any record of your credit card details under any circumstances.
7.1. In accordance with the above, our website does not store any credit/debit card details you enter when placing your order, nor are they recorded in the case of telephone orders. Before approving any transaction, you connect directly to a hyperlink to another website that uses online credit card clearing technology under the responsibility of VIVA WALLET. This means that our website does not, for any reason, use any credit/debit card details you have entered, as they are not visible to it.
7.2. It should be noted that we cannot guarantee the security of data, information, etc., received via email. Therefore, you SHOULD NOT send us payment information via email. However, if you choose to provide us with your details, such as in the case of a telephone order, you explicitly consent to their use solely for the purpose of fulfilling your order, and our company does not store these details at all.
8. Disclosure of Your Information
We may disclose your personal information to third parties in the following circumstances:
In the event that apicell.gr sells or acquires any business or assets.
If a third party acquires apicell.gr or substantially all of its assets, personal data held by it about its customers may be one of the transferred assets. In such a case, the transfer of personal data will be made in accordance with the applicable laws of European and international law, as well as the internal laws of the country where the third party is located.
If we are under a duty to disclose or share your personal data in order to comply with any legal obligation or to enforce or apply our Terms and Conditions or to protect the rights, property, or safety of apicell.gr, our customers, or others. For example, we may exchange information with other companies and organizations for the purposes of fraud protection and credit risk reduction.
9. Access to Your Details
9.1. If you wish to access and/or update your information submitted to apicell.gr, you can do so by sending an email to firstname.lastname@example.org or by calling our customer service lines at 2310476209 and 6979220118.
You can also exercise your right to object through the same methods.
9.2. As part of the security procedures we follow, we may request user identification information as provided on our website before providing any information to you to verify your identity and safeguard your information. You should ensure the security of your information, as you will be responsible for any action taken in response to a request from someone using your email address and password. We strongly recommend that you do not allow your browser to store your password, as this would allow others using your computer to access your personal data.
10. Termination of Membership
If you wish to terminate your membership on our website, you can do so by sending an email to email@example.com or by calling our customer service lines at 2310476209 and 6979220118.
Once you have been removed from our membership, we will delete any personal data you have provided to us until the time of your membership termination. You do, however, consent to the storage and use of your personal data even after the termination of your membership on apicell.gr for the purpose of shaping the statistics of our website (after first anonymizing the data) and in the case of pending orders, financial, or other matters between our company and you, until they are fully settled/satisfied.
Furthermore, if you have registered as a member, you can delete your account through our website only if you haven't placed any orders. In the latter case, you have the option to delete your account only through the method described above, namely by sending an email to firstname.lastname@example.org or by calling our customer service lines at 2310476209 and 6979220118.
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